At Sway Creatives, every project and consultation is handled with care and intentionality. Because our services are creative and customized to each client’s specific needs, we have a no-refund policy once work has begun. However, we always strive to ensure every client feels supported and satisfied with their experience.

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1. Consultations

All consultation bookings (including website design, marketing strategy, and brand identity sessions) are non-refundable once scheduled.
If you need to reschedule, please notify us at least 24 hours in advance to transfer your session to a new date and time. Missed or same-day cancellations are not eligible for rescheduling or refunds.

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2. Creative Services and Projects

Because branding, design, and marketing services involve significant preparation, research, and custom deliverables, all project payments are non-refundable once the project has started.

If a project is canceled before work begins, a partial refund may be considered at our discretion, minus any administrative or planning fees already incurred.

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3. Digital Products

If Sway Creatives offers digital products (such as templates, downloads, or guides), all digital sales are final due to the nature of instant file delivery.

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4. Quality and Satisfaction

We genuinely care about your experience. If you’re not satisfied with your consultation or creative service, please contact us within 7 days of delivery. We’ll review your feedback and work with you to find a reasonable solution, such as additional revisions or credit toward future services.

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5. Contact

If you have questions about this policy or need to request a change to your appointment, contact us at:
📧 Laura@swaycreatives.com